Shipping Policy
Overview
Thank you for visiting Tatamill.
We are committed to delivering our products safely and efficiently. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within 3–5 business days after payment has been confirmed.
Most Tatamill products are shipped from Japan.
Delivery times may vary depending on destination, customs processing, and carrier services.
Please note that processing times may vary during holidays, promotional periods, or due to product availability.
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Shipping Destinations
Tatamill currently ships to selected countries and regions.
Shipping availability may vary depending on local regulations, carrier restrictions, and service availability.
If your location is not available during checkout, please contact us for assistance.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, package size, and applicable shipping method.
Any applicable shipping fees will be displayed before payment is completed.
Delivery Times
Estimated delivery times vary depending on the destination and shipping carrier.
Please note that delivery estimates are provided for reference only and are not guaranteed.
Unexpected delays may occur due to customs processing, weather conditions, carrier disruptions, or other circumstances beyond our control.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, GST, and other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Please contact your local customs office for additional information regarding potential charges.
Order Tracking
When tracking information is available, a shipping confirmation email containing tracking details will be sent after dispatch.
Please allow some time for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Tatamill is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible through our Contact page.
We will work with the shipping carrier to investigate the issue and, where appropriate, provide a replacement, refund, or other resolution in accordance with our policies.
Contact
If you have any questions regarding shipping, please contact us through our Contact page.
Tatamill
Sydney, NSW, Australia